Data & privacy

This document explains what personal data we collect and why we collect it

  • when you use TheCoachSpace.com to read or interact with articles
  • when you book services with a coach on their website

Your rights

If you have an account on this site, have placed orders or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Requests

Any privacy specific requests should be emailed to: info@thecoachspace.com


Reading and interacting with page content

Leaving comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you register for a user account, we store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos via YouTube). This content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Contact forms

If you send a message to The Coach Space using the contact form, the message will be sent directly to The Coach Space and is kept indefinitely.

Messages sent to an individual coach via their website are sent directly to the coaches’ email address. Nobody at The Coach Space can see them or get access to them.


Booking a coach via their website

All coaches who have a website with the URL thecoachspace.com/coaches-name are using The Coach Space platform. Therefore any personal data you provide for bookings is handled by The Coach Space.

If you make a booking for a free consultation, the only mandatory data required is your name and email address. If you use the timezone converter to change the booking system to your own timezone, that information will be saved as part of your order. However it is not mandatory to use the timezone converter to make a booking.

In addition to the above, a billing address will be required when you purchase paid coaching sessions. Credit or Debit card data is handled by Stripe, with payments sent directly to the coaches’ account.

The Coach receives all the booking information you provide via email, and a calendar event is created in the coaches’ Google Calendar containing the name you used for the booking.

Customer orders will be kept for 5 years for tax purposes. You can make a request to have your personal information erased from orders.

Registering an account

If you create a user account on any coaches’ website, the account you create is with The Coach Space and therefore accessible by website administrators.

You can see, edit, or delete your personal information at any time in your account (except you cannot change your username).

Please see the individual coaches’ privacy policy to understand how they manage your personal information as part of their coaching practice.


User interactions on the website

Google Analytics

We use Google Analytics to track user interactions on all websites at TheCoachSpace.com. Our Google Analytics account collects:

  • Client ID – to distinguish between new visitors and repeat visitors
  • Geolocation – which tells us the region and country of the visitors
  • Technology – which tells us the devices, operating systems and browsers being used

Personal data is not collected for analytics. Demographic data is not collected either (eg. gender or age).

Google Analytics Advertising Features are not enabled on the site meaning the interactions with adverts and user tracking of the website is kept seperate.


Additional information

  • We do not receive any data from third parties, nor pass on any data to third parties.
  • No automated decision making is done with any data collected.
  • We do all we can to protect your data, and this policy will be revised regularly as our business evolves.
  • In the unlikely event of a data breach, we will notify anyone affected, detailing action steps protect yourself against malevolent use of the data.

Who we are

The Coach Space provides marketing and publishing services to professional life coaches. It is owned by Gabrielle Collard residing in Spain.

The website address is: https://thecoachspace.com.

Inspiration to your inbox

We’ll send you the latest updates, offers, events and tools to help you find your groove.